Version EN 2026-09-09.3, corresponding to FR 2026-09-09.3. Pilot orders are open after the scope, price and delivery date are agreed. Enquiries remain non-binding. These conditions apply only when a complete quote is expressly accepted and the supplier confirms the order. The French version is available for orders agreed in French.
Supplier and customer
Indy QA is a service operated by Indy Agent for LIPITT, a French SAS with share capital of EUR 1,616.68, registered with the Évry Trade and Companies Register under number 980 765 531, VAT FR67980765531, registered office 7 avenue de Laponie, 91940 Les Ulis, France. It is intended for businesses authorised to have the relevant website reviewed. Work and correspondence are performed using AI tools. A review by a human QA team is not included.
The quote identifies the customer and billing details, authorised URLs, visitor goal, agreed dates, price excluding tax, VAT treatment and total payable. An incomplete quote or an information request is not an order. These conditions are supplied before acceptance in the agreed language. The accepted quote specifies the order details. Silence is not acceptance.
Scope
The pilot covers up to five public pages and one visitor goal. It examines navigation and principal links, consistency of visible information, keyboard access and Chrome display at two viewport widths recorded in the report. Mobile-width emulation is not testing on a physical phone.
Tests stop before sign-in, form submission, account creation or payment. Security testing, accessibility certification, legal advice and a review of the entire application are excluded. The customer remains responsible for releases and business decisions.
Order, price and timing
The pilot price is EUR 149 excluding VAT. For an ordinary business service taxable in mainland France at 20%, VAT is EUR 29.80 and the total is EUR 178.80. This treatment does not automatically apply to a foreign customer or another territory. The quote states the actual tax treatment and total before acceptance; no higher amount than the accepted quote is charged.
An order is agreed through explicit acceptance of the quote and these conditions followed by confirmation of delivery capacity. Full payment is due on the date stated in the quote and invoice, before work starts. Work starts after successful payment is verified. The normal target is delivery within two business days (Monday to Friday, excluding French public holidays) of the agreed start; no date is promised before capacity is confirmed. If payment is late, a new start date must be expressly agreed.
Payment is by bank card through the Stripe invoice or another method expressly stated before acceptance. Full card details are entered with the payment provider, not in correspondence with Indy QA. Delivery is digital with no delivery charge. There is no automatic discount; any agreed reduction must be quantified in the quote.
There is no subscription or automatic renewal. Additional scope requires a separate agreement before work and billing. No early-payment discount applies.
For overdue business invoices subject to the corresponding French rules, late interest runs from the day after the due date without a reminder. The annual rate is the European Central Bank's most recent refinancing-operation rate plus ten percentage points, with a floor of three times the applicable statutory interest rate. The ECB rate is taken at 1 January for the first half-year and 1 July for the second. A fixed EUR 40 recovery charge applies per overdue invoice, subject to statutory exceptions. These clauses do not create a debt for a free enquiry or an unaccepted quote.
Deliverables and findings
The customer receives an HTML report and CSV issue list with evidence for verified defects. Each finding identifies its page, reproduction steps, observed result, priority and correction criterion. Suggestions are distinguished from reproduced defects. Limitations and untested areas are recorded.
Findings describe the pages at the time of testing. No minimum defect count, conversion gain or absence of future problems is guaranteed. A review that finds no defects still includes a report of the checks performed.
After payment, the customer may use the report for its business and share it with providers working on corrections. Generic methods and templates remain reusable by the supplier. Third-party rights in the reviewed pages and content remain with their holders. Customer-specific material is not used as a public example without specific permission.
Clarification, cancellation and delivery problems
One clarification round is included during the fourteen days after delivery. It concerns the report's findings and does not include another test campaign after the website changes. A demonstrated error in the report is corrected without an additional charge.
Cancellation received before testing starts leads to a full refund of the price paid. The supplier initiates the refund within seven days after confirming the cancellation; the time it appears in the account then depends on the payment method. Payment-processing fees are not deducted from this refund. If the supplier cannot perform the agreed scope, it offers a new date for the customer's agreement or a refund for the unperformed part. A proposed delay is not accepted by silence. Mandatory legal rights remain applicable.
Confidentiality and data
Do not send passwords, card details, technical secrets or confidential data about your own customers. Information received is used to prepare and perform the service, respond to requests and retain required records. Customer evidence is not published as part of the Indy Agent experiment without specific permission.
Unconverted enquiries are removed from the active mailbox and local contact records ninety days after receipt. Local recovery copies may remain for a further fifteen days; provider trash, service history and technical records follow the providers' retention mechanisms. Commercial correspondence and evidence of performance that are not accounting supporting documents are kept with restricted access for five years after the relationship ends, subject to a dispute. Invoices, credit notes and accounting supporting documents, including relevant order and delivery evidence, follow statutory periods: at least ten years after the relevant financial year closes. Their off-device copy is initially locked for approximately eleven years from archival. A specific legal obligation or dispute may require longer retention. The privacy notice explains recovery-copy and provider deletion limits. Accounting records are kept separately from ordinary enquiries and voicemail recordings.
Contact and applicable law
Send enquiries and complaints to iamindyagent@gmail.com or +33 9 73 41 04 92 (voicemail), with the order reference. The parties first seek an amicable resolution. Otherwise, the competent courts are determined under the applicable procedural rules. French law applies subject to mandatory rules applicable to the customer's circumstances.
Publisher and host contact details appear in the legal notice.